Incident Response Plan
MUNICIPAL LABS
Effective Date: November 20, 2025
1. Purpose
This Incident Response Plan defines procedures for detecting, containing, mitigating, and reporting security incidents affecting Municipal Labs systems and data processed for government clients.
2. Incident Response Team
Roles involved in incident response may include:
- Incident Lead (CTO, CEO, or delegated senior leader)
- Engineering and infrastructure personnel
- Legal and compliance representatives
- Communications and account management
- External forensic or security specialists, as needed
3. Incident Phases
Identification
- Detect anomalies, suspicious access patterns, malware, or signs of data exfiltration.
- Classify severity and scope based on potential impact.
Containment
- Disable compromised accounts or credentials.
- Isolate affected systems or services.
- Block malicious IPs or network paths.
- Preserve forensic evidence where appropriate.
Eradication
- Remove malware or unauthorized software.
- Close vulnerabilities and misconfigurations.
- Reset credentials and strengthen access controls.
Recovery
- Restore clean systems and services to normal operation.
- Increase monitoring of affected areas.
- Verify data integrity and service stability.
Notification
- Notify government clients without undue delay when their data or services are impacted.
- Support regulatory or constituent notifications as required by applicable law and contracts.
4. Post-Incident Review
After an incident is resolved, Municipal Labs conducts a post-incident review to capture lessons learned, document the incident and response, and update policies, procedures, and technical controls to reduce the likelihood and impact of future incidents.
5. Contact
For incident-related communications, contact: