MunicipalLabs builds AI infrastructure for public-sector teams. Our first product, Legaside, turns your constituent inbox into an AI-powered CRM — so your office can respond to residents faster, see issues by neighborhood, and show clear results to council and the public.
Problem
Across local governments, constituent communication is still fragmented, reactive, and manual.
Staff juggle shared inboxes, 311 portals, and spreadsheets with limited visibility into trends, sentiment, and workload.
Council and constituent services teams spend hours triaging messages and drafting repetitive replies instead of focusing on resident outcomes and accountability.
MunicipalLabs is building the infrastructure layer that lets offices see what matters most and respond faster.
For municipal teams
The public inbox is on fire.
Overflowing inboxes. Fragmented tools. Zero visibility.
Municipal teams drown in emails, portals, and spreadsheets instead of serving residents.
High volume, low visibility.
Thousands of messages scattered across portals and inboxes.
Manual triage, slow follow-up.
Staff copy, forward, and track requests in spreadsheets.
No shared view of resident needs.
Leadership can't see what's trending or where service is slipping.
Today's reality
Scattered across three systems. Zero shared view.
Inbox172 unread
Shared spreadsheet19 editors
Citizen hotline3 voicemails
Manual triage required
Meet Legaside.
An AI inbox and CRM layer purpose-built for government work.
AI triage for every channel.
Legaside listens across email aliases, 311 portals, and public inboxes. Topics, urgency, and compliance flags are auto-annotated within seconds so staff see what needs attention first.
Auto-drafted note
Data Utilized
- Thread summary (last 6 emails)
- 311 cases within 0.5 mi
- Department SLA + current backlog
- Resident sentiment trend (last 30 days)
- Recent council notes on topic
- Open work orders linked to address
- Community board or neighborhood association involvement
- Social media sentiment for that address/topic
- Demographics of nearby residents (aggregate only)
Weekly analytics
Human in the loop
How Legaside keeps cities responsive.
We deliver fast automation without sacrificing oversight. Staff stay in control while Legaside handles the repetitive lift.
Integrate
Connect inboxes, CRMs, and knowledge bases with guided setup. OAuth scopes stay least-privilege by default so IT and records staff stay comfortable.
Understand
Legaside classifies, summarizes, and flags sensitive content with explainable AI tuned for public records and constituent communication.
Act
Approve drafts, trigger workflows, and sync analytics to leadership dashboards. Every action remains auditable and traceable.
See a request move through Legaside
Noise complaint arrives
A resident emails your office about loud construction every night on Elm St.
Legaside pulls the message in from your shared inbox and links it with portal submissions.
“Hi, we’ve had construction noise on Elm St past midnight all week…”
Security & Compliance
Security built in.
We handle constituent data like sensitive public records: encrypted in transit and at rest, isolated per tenant, and fully auditable for staff access.
Tenant isolation by design.
Postgres row-level security keeps each city’s data logically isolated at the database layer.
Least-privilege access everywhere.
OAuth scopes and internal roles are scoped so systems only receive the minimum access they need.
Encrypted in transit and at rest.
Modern TLS and encrypted storage protect traffic on the wire and data at rest in our core systems.
Every action leaves a trail.
Audit logs and access controls make staff actions reviewable so sensitive records stay accountable.
Formal policies for how we handle constituent and staff data.
Bring modern constituent response tools to your city.
Join the early access list and help shape how Legaside fits your city’s workflows.
We work with public-sector teams only. There is a short intake first, then we’ll follow up with your staff before scheduling anything.